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Appointments
How to get seen by the most appropriate member of our healthcare team.
We offer appointments with a wide range of health care professionals. Before booking in with a GP please check our list of options to see who is best placed to help you.
Book an Appointment
Urgent Appointments
We offer on the day urgent appointments through our "Duty Doctor Service".
You can contact the surgery between 8am and 6:30pm, and a GP will contact you within 2 hours if appropriate.
Ways to book
Submit your request online - and please state that your issue is urgent.
If you are unable to access online services, please contact the practice on 020 8806 1611 and let the receptionist know that your issue is urgent.
Routine Appointments
You can pre-book a GP telephone consultation 24h in advance. Appointments with the doctors are subject to availability.
The practice also offers appointments with the practice nurses which are available to book at your convenience.
Ways to book
If you are unable to access online services, please contact the practice on 020 8806 1611.
Sickness Certificates (Fit Notes)
If you are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.
Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or you can download it from the HMRC website
Home Visits
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception as early on the day as possible.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Life Threatening - Call 999
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Community Pharmacists
Did you know that the community pharmacy teams are now able to manage many health conditions, and they can now prescribe antibiotics if appropriate for the following conditions?
- Earache
- Impetigo (skin infections)
- Infected insect bites
- Shingles
- Sinus pain
- Sore throat
- Urinary tract infections
Please visit the NHS website to see if you fit this criteria and for further information on what they can help with.
Change or Cancel an Appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
Out of Hours
GP Extended Hub Hours
Extended Hours at Neighbouring GP Surgeries
There are now extra GP appointments available in the evenings and on weekends for City and Hackney patients.
Who can access the service?
Patients registered with a City and Hackney GP practice can book an appointment through their GP practice. These appointments are not suitable for all types of problems. (Note: This is not a walk-in service)
Opening Times:
The hours are 7am to 8am and 6:30pm to 8pm on weekdays, and 9am to 4pm on weekends and Bank Holidays.
How do I book an appointment?
For now, you can book an appointment by contacting your own GP practice.
Consultation Expectations:
One benefit of the primary care extended access service is that the GP will have access to view your medical record during your visit, with your consent, to better understand your medical history.
Medical Record Access:
Only authorised staff within the service will have access to your medical record with your consent.
Non-Consent:
If you don't consent to share your medical records, inform the receptionist or GP when booking the appointment.
Tests and Referrals:
Any test requests or referrals will be sent back to your own GP practice to action.
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Interpreters
If you required an interpreter for telephone consultation or for face to face appointment, the surgery can provide Language Translation Line to translate for you while you see or speak to a clinician.
Safe Surgeries
Providing NHS Services